We want your web site's ecommerce venture to be a success. To help you we have set up a comprehensive support system.

Needing help?

Please follow the three steps below.

Check the Support Help Guide & Watch Video Tutorials

Ecommerce help guidesUsing the step-by-step guides available under the Help menu in the admin console to see how things work.

Ecommerce video tutorialsSee exactly how to add a shop to your website with your ecommerce video tutorial browser

Password Resets

If you are a client who has lost their administration console password you can reset it online here

Contact Client Support

If, after reading through the support manuals, you still have problems then contact our support team by logging a request. Logon to the web administration console to gain access to the client support contact details.

Note: We can only provide support with problems relating to our ecommerce service, we can't help build your web pages for you!

Telephone and Fax Support

We do not provide technical support by telephone or fax. This keeps the cost of the service to you down so that we are able to give you the best possible price!

Our help desk system is structured to help you explain your problem clearly. We will attempt to address your problem as quickly as possible.