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Support Details
We want your web site's ecommerce venture to be a success. To help you we have set up a comprehensive support system. Please follow the three steps below.
Needing help?
Check the Support Manual
Using the online manuals and guides, available through the administration console, is by far the fastest way to get help with most common problems. The manuals give in depth information on how to use your service.
Password Resets
If you are a client who has lost their administration console password you can reset it online here
Contact Client Support
If, after reading through the support manuals, you still have problems then contact our support team by logging a request. Logon to the aministration console to gain access to the client support contact details.
Note: We can only provide support with problems relating to our ecommerce service, we can't help build your web pages for you!
Telephone and Fax Support
We do not provide technical support by telephone or fax. This keeps the cost of the service to you down so that we are able to give you the best possible price!
Our help desk system is structured to help you explain your problem clearly. We will attempt to address your problem as quickly as possible.